Terms of Service

01Services

We provide software engineering services including landing pages, multi-page websites, web applications, mobile applications, and ongoing maintenance through Care Plans. The specific scope, deliverables, and timeline for each engagement are defined in a separate Project Proposal or Statement of Work ("SOW") agreed upon by both parties before work begins.

02Project Scope and Change Requests

Each SOW defines exactly what is included in the project. Work beyond that scope — additional pages, features, integrations, or revisions beyond the agreed number — requires a separate written quote and your approval before we begin. We will never bill you for out-of-scope work without your prior agreement. This protects both sides from scope creep.

03Revisions

Unless the SOW states otherwise, each project includes up to two (2) rounds of revisions on deliverables. A "revision" means a set of changes submitted together at one time. Additional revision rounds will be quoted separately. Once you sign off on a deliverable or project phase, that phase is considered complete and is not subject to further revisions.

04Pricing and Payment

All projects are quoted as fixed-price packages, not hourly rates. Quotes are presented in your local currency — LKR for clients in Sri Lanka, USD for international clients — and are valid for thirty (30) days from the date of the proposal.

Payment schedule:

• 50% of the total project fee is due upfront before work begins.
• 50% is due upon delivery of the final product.

For Care Plans, monthly invoices are issued at the start of each billing period and are due within seven (7) days.

We reserve the right to pause or suspend work if a payment is overdue by more than fourteen (14) days. Invoices overdue by more than thirty (30) days may incur a late fee of 1.5% per month on the outstanding balance.

05Care Plans

Care Plans provide ongoing maintenance for live products on a monthly retainer basis. Each plan includes a fixed number of hours per month as specified in the SOW. Hours do not roll over to the following month. Work exceeding the monthly allowance will be quoted and billed separately.

Either party may cancel a Care Plan with thirty (30) days' written notice. Upon cancellation, we will provide a reasonable handover of hosting credentials, code, and documentation. If hosting is managed through our infrastructure, the Client is responsible for migrating to their own hosting within thirty (30) days of cancellation.

06Intellectual Property

Upon receipt of full and final payment, all custom code, designs, and assets created specifically for the Client's project are assigned to the Client. Until payment is received in full, Parallel Labs retains all intellectual property rights.

What the Client does not receive ownership of:

• Open-source libraries, frameworks, and third-party tools used in the project (these remain under their respective licences).
• Reusable internal tools, components, or boilerplate code developed by Parallel Labs that are not specific to the Client's project.

We retain the right to display the completed work in our portfolio and marketing materials unless the Client requests otherwise in writing.

07Client Responsibilities

The Client agrees to:

• Provide content, assets, branding materials, and feedback in a timely manner.
• Designate a single point of contact for project communications and approvals.
• Provide access to any necessary third-party accounts (hosting, domain registrar, app store developer accounts, etc.).

Delays caused by the Client (e.g. late content, extended feedback cycles) may result in adjusted timelines. If a project is delayed by more than thirty (30) days due to Client inaction, we reserve the right to re-quote the remaining work.

08Third-Party Accounts and Services

For mobile app projects, the Client is responsible for owning and paying for their Apple Developer and Google Play Console accounts. We will submit apps on the Client's behalf but do not control app store review timelines or approval decisions.

Where a project relies on third-party services (payment gateways, email providers, analytics platforms, etc.), the Client is responsible for the cost of those services and for agreeing to their respective terms.

09Warranties and Liability

We warrant that all deliverables will function as described in the agreed SOW for a period of thirty (30) days following delivery ("Warranty Period"). During this period, we will fix any bugs or defects at no additional cost.

We do not warrant:

• Uninterrupted or error-free operation of third-party services, hosting providers, or app stores.
• Specific business outcomes such as traffic, revenue, or conversion rates.
• Compatibility with software, browsers, or devices not specified in the SOW.

Our total liability for any claim arising from a project shall not exceed the total amount paid by the Client for that project. We are not liable for indirect, incidental, or consequential damages.

10Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes business plans, technical specifications, pricing, and any information marked as confidential. This obligation survives the termination of the engagement for a period of two (2) years.

11Termination

Either party may terminate a project engagement with fourteen (14) days' written notice.

If the Client terminates:

• Work completed up to the date of termination is billable. If the upfront payment covers the work done, no refund is due. If work done exceeds the upfront payment, the balance is due within fourteen (14) days.
• We will hand over all completed work and materials.

If Parallel Labs terminates:

• We will deliver all work completed to date and refund any payment for work not yet performed.

12Governing Law and Disputes

These Terms are governed by the laws of Sri Lanka. Any dispute arising from these Terms or a project engagement shall first be addressed through good-faith negotiation between the parties. If negotiation fails, the dispute shall be resolved through binding arbitration in Colombo, Sri Lanka, under the rules of the Sri Lanka National Arbitration Centre.

For international clients: the above arbitration clause applies unless an alternative dispute resolution mechanism is mutually agreed upon in the SOW.

13General

• These Terms, together with the applicable SOW, constitute the entire agreement between the parties.
• If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• We may update these Terms from time to time. Changes take effect for new engagements only — existing SOWs are governed by the Terms in effect when the SOW was signed.

14Contact

For questions about these Terms, contact us at: teamparallellabs@gmail.com